TERMS & CONDITIONS
Terms & Conditions
Posture Clothing ApS
Tel.: +45 71 99 01 16
ORDER AND PAYMENT
MyPosture-family.co.uk is open 24 hours a day, and you can almost always shop. To navigate on MyPosture-family.co.uk you must be 15 years old and be in possession of a valid debit card which we accept. If you are not yet 15 years old, you may still purchase items if you have obtained your guardian's consent or otherwise have a legal right to conclude the purchase. You select the item you want to buy and put it in the "shopping basket". You can edit the contents of the shopping cart right up until the placement of the order, and you can frequently check the contents and price of the goods. Any extra payments like shipping or debit card fees will not be calculated immediately before you are ready to pay. However, we operate with free shipping, so you will not be charged for the additional payment. When you are ready to pay, click on "Checkout" where you enter your name, address, email, telephone number, payment method, and choose the delivery form. You can change the content of the cart all the way up until you confirm your purchase by clicking on the button "Checkout". After this, your order on MyPosture-family.co.uk will be processed. We accept the following credit cards: Visa, Visa debit card, Visa Electron, Mastercard, Mastercard debit, mobilepay, and American Express. The amount raised first on your card is from when it is shipped. When you order an item from us, you will receive an order confirmation by email immediately after the conclusion of the purchase.
We provide with DHL. When the product is shipped, you get an email from us with the tracking number with which you can follow your order on your desired shipping option's website. Goods in stock are delivered within 1-3 business days unless otherwise stated in the product description.
*If you write down a wrong address, and therefore can’t get your package delivered - and the result is that we need to send it once more, then we’re able to take 20 EUR from your returns.
14 DAY RETURN
When you shop online in MyPosture-family.co.uk you have a right to 14 days where you can notify us that you regret your purchase and then return the item to us. If you want to use your right, you can do so via this link: https://niceposture.co.uk/contactus This right runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following business day. Grading, when you send it back you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and the way it works. You can test the product in the same way as if you tried it in a physical store- if the product is tried beyond what has been described above, we consider it as used, meaning MyPosture-family.co.uk by law in distance commerce may refuse refund of all the money but will work with the customer to find a fair amount of the refund. This applies only if the item has the same value as when received and that MyPosture-family.co.uk therefore cannot sell the goods as new and at the new price.
REPAYMENT OF THE PURCHASE AMOUNT
If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the date we receive notice of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the product unless you have since supplied evidence of having sent back the package.
COMPLAINTS - IF THERE IS SOMETHING WRONG WITH THE GOODS
Your purchase is covered by the Sale of Goods Act, including lack rules. This means that you can either have a deficient product replaced, refunded or obtain a reduction in price, depending on the specific situation. It is of course a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behaviour. The warranty applies for 24 months. You must contact us within "reasonable time". You must submit your complaint within "reasonable time" after you have discovered the defect in the product. We recommend that you notify us of this as soon as possible. If you complain within 2 months after the mistake was discovered, the complaint will always be timely. You can inform us by contacting us through the mail address that appears on the website.
Depending on the specific situation you will receive further instructions.
The product must be sent to:
Posture Clothing ApS
If the complaint is justified, we will refund your (reasonable) shipping costs. The product must always be returned in protective packaging, and remember to get a receipt for shipment so that we can repay your shipping cost. When you return the product, please simultaneously, and as detailed as possible, indicate what the problem is. We receive no parcels without delivery or packages sent.
To shop on www.MyPosture-family.co.uk you must state at least:
We register and disclose your personal data to deliver to you. Personal information registered with Posture Clothing ApS is kept for five years, after which the data is deleted. Information passed or sold to third parties, except in connection with a restructuring or a full or partial sale of the company. Any disclosure of such a situation would be in accordance with the then-current privacy laws. When registered with Posture Clothing ApS, you always have the right to object to registration. You also have the right to inspect the information recorded about you.
You have these rights for request of Personal Data Protection Act and related sought Posture Clothing ApS via the e-mail that appears on the website.
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LAW AND VENUE
When you buy goods on our webpage, www.MyPosture-family.co.uk is subject to Danish law. Any dispute is settled by the Danish courts.
To complain about your purchase, please contact our customer service, which can be reached through our mail: Contact@MyPosture-family.co.uk. If we fail to find a solution, you can file a complaint to the relevant boards in the area where conditions are met.
Competition - and Consumer Authority
Carl Jacobsensvej 352,
5000 Valby, Denmark
If you are a consumer residing in an EU country other than Denmark, you can complain to the European Commission's online complaint portal here - http://ec.europa.eu/odr